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FAQ

DELIVERY

WHERE IS MY ORDER?

On your order confirmation, you will see an anticipated date of despatch and estimated date of delivery based on your chosen method of delivery.  All orders have a production lead time of 7-10 days.

Royal Mail - Standard Economy Delivery (small orders 1-2 tapes)

Royal Mail aim to deliver in 2 to 5 working days from dispatch, but this isn’t guaranteed. Please allow 5 working days for delivery before contacting us.

Parcel Force - Standard Next Working Day Delivery

Parcel Force aim to deliver in 1- 2  working days from dispatch, but this isn’t guaranteed. Please allow 5 working days for delivery before contacting us. Orders dispatched on a Friday will be delivered on the next working day- excludes weekends and bank holidays.

CAN I CHANGE MY DELIVERY ADDRESS?

We can change your delivery address up until 1pm on the day of dispatch, please contact us as soon as possible and we will be happy to amend your delivery address.

DO YOU DELIVER OUTSIDE OF THE UK?

We are currently only able to accept orders online for delivery to the following the UK and Ireland.

Ireland: Delivery will be made via Parcel Force International Standard, within 3-10 working days after dispatch date.

CAN I SEND AS A GIFT DIRECTLY TO THE RECIPIENT? WILL THEY KNOW IT’S FROM ME?

If you would like to send your gift directly to your intended recipient, you can add their address as the delivery address, and we’ll post your order directly to them.

Our orders are sent with a delivery note, which you will find inside your parcel, but this isn’t a gift message.

CAN I CHOOSE A DELIVERY DATE AND TIME?

If you need your order to be delivered on a specific day, please contact us and we will try to organise this through our premium delivery service.

You will be sent a tracking reference when we email you to let you know that your order has been dispatched. 

CAN I TRACK MY ORDER?

If you choose our Parcel Force premium delivery service you will be sent a tracking reference when we email you to let you know that your order has been dispatched.

HOW MUCH DOES DELIVERY COST AND HOW LONG WILL IT TAKE?

UK

Royal Mail £3.95 - up to 2kg (small orders 1-2 tapes)

Parcel Force - from £6.50 2kg - 30kg

Certain postcodes in Scotland and some offshore addresses including Northern Ireland, Isle of Man, Isle of Wight, and Channel Islands do incur a slightly higher delivery charge with our courier. We do apologise if you are affected by this.

EUROPE

We are currently only able to accept orders online for delivery to the the UK and Ireland.

DELIVERY OPTIONS

COST

DELIVERY TIME

ROYAL MAIL
STANDARD POST
£3.95 90% of first class post in the UK will arrive the following day, unfortunately the other 10% can take up to 3 days.
PARCEL FORCE UK &
INTERNATIONAL STANDARD
(IRELAND)

from £6.50

Parcel Force UK & International Standard Service – delivery will take between 3-5 working days.


ORDERING

I’VE MADE A MISTAKE WITH MY ORDER, WHAT CAN I DO?

Please contact us as soon as possible. Unless your order has already been sent to production, then we can happily make any amendments. If your order has been sent to production, unfortunately we will not be able to amend it.

I’VE PLACED AN ORDER BUT I HAVEN’T RECEIVED A CONFIRMATION EMAIL.

Occasionally emails from us will automatically go into your email junk or spam folder, so you may find your order confirmation email there. If not, please contact us and we’ll check on our system to make sure we have received your order.

I’D LIKE TO PLACE A BULK ORDER DO YOU OFFER DISCOUNTS?

We do offer a bulk discount, please contact us and we can let you know how much you could save.

HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?

Orders for personalised products will be dispatched within 7 working days. For non-personalised items, dispatch will be within 3 working days. If you need your order faster than this, please contact us as we may be able to dispatch your order faster.

CAN I GET MY ORDER ANY FASTER?

We dispatch finished products as soon as they are ready (as a guide orders take 7-10 to produce from point of ordering). We always aim to beat our anticipated dIspatch date, but the date we advise on our order confirmation, is a good indication of when to expect your order. We do offer an option of a next day delivery service.

CAN I GET A TAPE MEASURE WITH ONLY METRIC OR ONLY IMPERIAL MEASUREMENTS?

Unfortunately not at the moment, our tape measure has both metric and imperial measurements printed on the blade.

CAN I DESIGN MY OWN LABEL?

You certainly can with our online design tool! If you have artwork to send us, our preferred file formats are any high resolution ready to print files – PDF/JPEG/TIFF/EPS/AI/CDR – please set colours to CMYK. We can also work with most good quality PDF/JPEG/TIFF files, the larger the file size the better. If the image looks clear on screen then we can normally work with it to make it print ready.

Low resolution files, copied web-site images, word documents, excel files or just not sure? Please send us your file and we will advise you! We have been known to create designs from sketches!

We will send you a proof of your design to ensure you are 100% happy with it. There is no commitment to purchase in asking us to create a design for you.

Please call us on 0800 699 0206 or email us at help@brandedtapemeasures.co.uk

CAN I BUY JUST THE LABELS OR ORDER EXTRA LABELS?

Yes, you can order labels only from us or you can order extra labels of your tape measure design. Our labels are all finished with a high quality resin ‘dome’ for a great protective finish.

I CAN’T FIND EXACTLY WHAT I’M LOOKING FOR.

All of our designs can be completely customised, or you can create your own design or simply tell us what you are looking for and we will design it for you. We will send you a proof of your design to ensure you are 100% happy with it. There is no commitment to purchase in asking us to create a design for you.

Please call us on 0800 699 0206 or email us at help@brandedtapemeasures.co.uk

Is your photo a high resolution image?
For best printed results, we recommend all images be 300dpi in height or width. Most digital cameras will take photos that are at least this size, but images saved from websites can be too small or an incompatible format.

Is your file a .jpg file format?
If it isn’t then we recommend you open it in the standard picture viewing software on your computer (PC users choose ‘Windows Picture & Fax Viewer’, MAC users choose ‘Preview’) and save it again, setting the file type to JPEG.

Are you trying to upload your image from a USB, dongle, digital camera or other external device?
Please try saving your image onto your computer first and then upload from that location.

If you are still experiencing difficulties, please contact us and we will be happy to help.

RETURNS AND CANCELLATIONS

CAN I CANCEL MY ORDER?

Should you want to cancel your order, please contact us immediately on 0800 699 0206 we are open between 8am and 5pm. Unfortunately, once your order has been sent to production, then we will not be able to cancel your order, so do please phone us rather than send us an email to avoid any delays.

HOW DO I RETURN MY ORDER?

Unfortunately, we cannot accept returns of personalised products unless the product is faulty. Please contact us by phone or email and we’ll do our best to resolve the problem.

MY ORDER HAS ARRIVED AND IT’S FAULTY – HELP!

Please accept our apologies if your gift hasn’t arrived in one piece. Please can you send us a photo of the broken item to help@brandedtapemeasures.co.ukand we will arrange for a replacement or a refund as soon as possible.

MY ORDER HAS ARRIVED AND THERE IS A SPELLING MISTAKE – HELP!

We are really sorry to hear this. Please send us a photo showing the problem to help@brandedtapemeasures.co.uk

Our gifts are tailor-made for you, so our machines will print exactly the message you enter. We advise you to double check all details are completely correct. We cannot accept responsibility for mistakes unless we find that the fault has occurred due to our production process. Please contact us so we can fully check your order.

MY ACCOUNT

I’VE FORGOTTEN MY LOG IN DETAILS

Please click "forgotten my password" on the log in screen and rest your password.

DO I HAVE TO CREATE AN ACCOUNT?

There is no need to create an account, you can just complete the check out page.

Having an account will allow you to track the progress of your order and we will send you exclusive offers and information from time to time (no, we don’t like being bombarded with emails either!). And don’t worry, your details are safe with us. We will never pass your details to any third parties.

ANY OTHER QUESTIONS

Please contact us and we will be more than happy to help