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Help Centre


Uploading your image file.

If you are uploading an image of photograph, they must be in JPEG or PNG format. Any other format, cannot be accepted. We print images at a minimum of 300DPI and so your upload should also be at also at least 300DPI.

We will accept lower resolution images but you will see an on-screen warning to advise you that the image may not appear very well on the label. Please note that our printing service is CYMK so if your logo was created with Pantone colours there may be a slight differential in colour tone but we always do our best to match as closely as we can.

Where is my order?

On your order confirmation, you will see an anticipated date of despatch and estimated date of delivery based on your chosen method of delivery. All orders have a production lead time of 7-10 days.

Royal Mail - Standard Delivery Royal Mail aim to deliver in 2 to 3 working days after your order has been dispatched, but this isn’t guaranteed. Please allow 5 working days for delivery before contacting us.

Parcel Force - Delivery is usually 1-5 working days after your order has been dispatched. Please allow at least 2 days for delivery before contacting us.

Can I change my delivery address?

We can change your delivery address up until 1pm on the day of despatch, please contact us as soon as possible on 0800 699 0206 and we will be happy to amend your delivery address.

Can I send a gift directly to the recipient? Will they know its from me?

If you would like to send your gift directly to your intended recipient, you can add their address as the delivery address, and we’ll post your order directly to them. Our orders are sent with a delivery note, which you will find inside your parcel, but this isn’t a gift message.

The delivery note is printed with the contents of the parcel, the recipient’s name and address and the senders name and address. There are no prices on the delivery note. 

Can I choose the delivery date?

If you need your order to be delivered on a specific day, please contact us and we will try to organise this.

Can I track my order? 

You will be sent a tracking reference when we email you to let you know that your order has been dispatched. We are not able to provide a tracking reference for any order sent via Royal Mail 1st Class, Royal Mail 2nd Class, or Royal Mail international Standard services.

How much does delivery cost and how long will it take?

You can see a full list of our delivery locations and rates and times on the link below

DELIVERY RATES

Certain postcodes in Scotland and some offshore addresses including Northern Ireland, Isle of Man, Isle of Wight, and Channel Islands do incur a slightly higher delivery charge with our courier. We do apologise if you are affected by this.

I've forgotten my log in details?

Please contact us and we will help you access your account again.

Do I have to create an account?

There is no need to create an account, you can just complete the check out page. Having an account will allow you to track the progress of your order and we will send you exclusive offers and information from time to time (no, we don’t like being bombarded with emails either!). So don’t worry, your details are safe with us. We will never pass your details to any third parties.

You can also find more information on our FAQ page

If you have any other questions please do not hesitate to CONTACT US